Creating Buying environment

 

Client – Labels and Miraj Super market by Miraj Group, Udiapur
Participants – Store staff of Labels Departmental store and Miraj Super market

 

  • Objective – Training the store staff to create buying environment based on Michael Yacobian’s phylosophy to improve customer experience, interactions, retention, loyalty and thus improving business
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  • Topics – Understanding customer journey inside the store, effective interaction and action at each stage of this journey, creating operational energy, proactivity and Hello,Assessing customer readiness, understanding customer need and explaining the products, Thank and encourage, Understanding Retail KPIs and improving them