An Art of Interaction


Client – Nike Department Stores (Franchisee – SriDevi Group)
Participants – Store Associates of Nike section in Shoppers stop, Central and Lifestyle
Location – Bangalore, Mumbai, Delhi, Hyderabad


  • Objective – One full day induction program on how to give Nike experience to the customers in Department stores by displaying the right behaviour and knowledge at each stage of customer interaction in departmental stores

  • Topics – Introduction to Retail industry, Nike brand, Roles and Responsibilities, Understanding KPIs and how to achieve them, Understanding customer journey in Departmental store, Right interaction behaviours and dialogues, Daily basic SOPs